Privacy Policy

Overview of Our Privacy Policy

This Privacy Policy applies to Equinox Home Improvement and governs data collection and usage through our website and services. It describes how we collect, use, and protect your personal information, and provides insights into how you can control your data. We are dedicated to ensuring that your personal information is handled with the utmost care and confidentiality, providing peace of mind as you interact with our site and services.

Users Covered by This Privacy Policy

Our Privacy Policy applies to both visitors and customers of the Equinox Home Improvement website:

Visitors: Individuals who browse the public portions of our website but have not made any purchases or requested services.

Customers: Individuals or businesses that have purchased home improvement services or subscriptions from us.

By using our website or purchasing services, you consent to the data practices outlined in this policy.

Collection of Personal Information

At Equinox Home Improvement, we collect personal information to deliver our services efficiently and improve your experience on our website. We will never sell, rent, or share your personal information with third parties without your consent.

Information You Provide

We collect personal information that you voluntarily provide when you:

• Register an account on our website.
• Request a quote for home improvement services.
• Enter a contest or sweepstakes.
  Sign up for our newsletters or promotions.
• Purchase products or services from us.
• Contact us via email or through our customer support channels.

The types of personal information we may collect include:

• Your name, address, phone number, and email.
• Billing and payment information.
• Project details and service preferences.
• Any other information you choose to provide when interacting with us.

Automatically Collected Information

In addition to the information you provide, we may automatically collect certain data when you use our website:

• IP Address: To identify and troubleshoot technical issues.
• Browser and Device Information: To optimize our website for your device.
• Cookies and Tracking Tools: To personalize your experience, analyze website traffic, and understand your preferences.

Cookies are small text files stored on your device that help us improve your browsing experience. You can control cookie preferences through your browser settings.

How We Use Your Information

At Equinox Home Improvement, we use the personal information we collect to:

• Deliver the services you have requested, such as home renovations or consultations.
• Process payments and manage billing.
• Provide updates, special offers, and notifications relevant to your home improvement projects.
• Enhance the functionality of our website, ensuring a personalized user experience.
• Improve customer service by responding to your questions and concerns quickly.
• Perform statistical analysis to improve our marketing and business operations.

We may also use your information to send you recommendations about services that may be of interest to you based on your browsing behavior.

Sharing Your Information with Third Parties

Equinox Home Improvement does not sell, rent, or lease your personal information to third parties. However, we may share your data with trusted service providers to perform certain tasks on our behalf. These tasks include processing payments, delivering services, and managing marketing campaigns.

When We Share Your Information

We only share your personal information under the following circumstances:

• Payment Processors: We use third-party payment processors to securely handle credit card transactions.
• Service Providers: Third-party vendors may assist us in performing certain services, such as marketing campaigns, email communications, and customer support.
• Legal Obligations: If required by law, we may disclose your information in response to legal requests or to protect our legal rights.

Your data is only shared to the extent necessary for these purposes, and we ensure that our partners adhere to strict data privacy and security standards.

Data Security and Protection

At Equinox Home Improvement, we are committed to protecting your personal information from unauthorized access, use, or disclosure. We employ industry-standard security measures to safeguard your data.

Security Practices

Our security measures include:

• Encryption: Sensitive information such as payment details are encrypted during transmission to ensure secure data exchange.
• Access Controls: Access to personal information is restricted to authorized personnel who require it for their job functions.
• Regular Audits: We conduct regular security audits and updates to our systems to ensure the ongoing protection of your data.

While we follow best practices to protect your personal information, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

Tracking User Behavior and Cookies

We use cookies and similar tracking technologies to monitor user behavior on our website. These tools help us improve the overall user experience by analyzing how users interact with different pages, which services are popular, and how marketing efforts perform.

Types of Cookies We Use

• Session Cookies: These cookies are temporary and are deleted once you close your browser.
• Persistent Cookies: These remain on your device until they expire or you delete them, helping us remember your preferences and enhance your experience.
• Analytics Cookies: We use these cookies to track and analyze user activity on our website. For example, Google Analytics helps us understand traffic patterns and improve website performance.

You can manage your cookie preferences through your browser settings or opt out of certain tracking technologies.

Your Rights and Choices

At Equinox Home Improvement, we believe in empowering our users to control their personal data. You have the right to access, update, or delete your personal information at any time.

How to Manage Your Data

• Access and Update: You can log into your account on our website to view or update your personal information. Alternatively, you can contact us directly for assistance.
• Opt-Out: If you no longer wish to receive promotional emails or communications from us, you can opt out by clicking the “unsubscribe” link in any email or by contacting us.
• Data Deletion: You may request that we delete your personal data by contacting us via email.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or by posting a prominent notice on our website.

Contact US:

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@equinoxhomeimprovement.com
• Phone: (844) 846-8566
• Mailing Address: 3 Franklin Ave, Nutley, NJ 07003

At Equinox Home Improvement, your privacy and trust are important to us, and we are committed to safeguarding your personal information.